General Information &
Frequently Asked Questions
Reaching out for support can bring up a lot of questions and that’s completely normal. This page brings together general information about our office, how to get started, and answers to some common questions people have when considering therapy. You’re welcome to take things at your own pace, and if you don’t see what you’re looking for here, you’re always welcome to get in touch and ask.
1. How do I get started?
You can get in touch in whatever way feels easiest—by phone, email, or by booking directly through our online portal.
If you’d like a brief conversation before committing, we also offer a free 30-minute consultation to help assess fit and next steps.
2. Where are you located?
Our clinic is located on the second floor of the SurePath building. We’ve created a welcoming, private environment designed to feel calm and comfortable for individuals, couples and families.
Full location details will be shared when you book. We have a full guide that will show you exactly what to expect and how to find us before your first session.
3. How much does counselling cost?
Fees vary depending on the credentials of the therapist you’re working with. Our rates reflect professional fee guidelines and the level of training and supervision involved.
Current session fees range from $215 to $235 per hour, with longer or shorter sessions pro-rated. We’re happy to talk through fees if you have questions before booking.
4. Do you offer direct billing or accept insurance?
We are able to direct bill many insurance providers, depending on the therapist’s credentials and your specific plan. Coverage can vary, so we recommend checking with your insurance provider to understand what’s included.
If direct billing isn’t available, you’ll receive a receipt you can submit for reimbursement.
5. What forms of payment do you accept?
Payment is due on the day of your session. We accept e-transfer and credit card payments, and clients are required to keep a credit card on file for billing purposes.
If you have questions about payment options, our administrative team can help.
6. What is your cancellation or no-show policy?
Appointment times are reserved specifically for you. We ask for at least 48 hours’ notice if you need to cancel or reschedule.
Late cancellations (within 48 hours) are charged 50% of the session fee, and missed appointments are charged at the full session rate.
7. What counts as billable time?
Billable time includes time spent in session, as well as time your therapist spends on your file at your request—such as writing reports, consulting with other professionals or responding to therapeutic content outside of sessions.
Administrative communication related to scheduling is not considered billable time.
8. What’s the difference between therapist titles?
Our team includes Registered Psychologists and Registered Provisional Psychologists.
All are qualified mental health professionals who provide counselling and evidence-based therapy. Differences in title reflect education level, registration status and scope of practice. We’re happy to explain these differences further and help you understand what might be the best fit for your needs.
If you’d rather reach out directly
If you still have questions or would prefer to talk things through, you’re welcome to reach out in whatever way feels easiest.
You can: